1. Information We Collect

Personal Information

When users create an account or interact with the platform, ONE NXT may collect:

• Name
• Email address
• Mobile number
• Login credentials
• Profile information
• Customer support communications

This information is used to provide and manage platform services.

Payment and Subscription Information

ONE NXT may offer content through:

• Subscription plans (SVOD)
• Transactional rentals (TVOD)
• Advertising-supported streaming (AVOD)

Payments on the platform are securely processed through Razorpay. ONE NXT does not store full credit or debit card details.

Device and Technical Information

We may automatically collect technical information including:

• IP address
• Device model
• Operating system
• Browser information
• Device identifiers
• Network connection details

This information helps optimize streaming quality and platform performance.

Viewing and Usage Data

To improve user experience, ONE NXT may collect information about user interactions such as:

• Watch history
• Content preferences
• Search queries
• Viewing duration
• Platform engagement

2. Cookies and Tracking Technologies

ONE NXT uses cookies and similar technologies to:

• Maintain login sessions
• Remember user preferences
• Analyze traffic and user activity
• Improve platform functionality

Users may disable cookies through browser settings, but some features may not function properly.

3. How We Use Information

Information collected may be used for:

• Account management
• Providing streaming services
• Processing subscriptions and payments
• Personalizing content recommendations
• Improving platform performance
• Marketing and communication
• Fraud prevention and security

4. Sharing of Information

ONE NXT may share information with trusted partners including:

• Payment processors (Razorpay)
• Cloud hosting providers
• Analytics services
• Content delivery networks

Personal information is never sold to third parties. Information may also be disclosed if required by law.

5. Data Security

ONE NXT uses reasonable security practices including:

• Encrypted data transmission
• Secure servers
• Restricted access to personal data

However, no digital system can guarantee absolute security.

6. Data Retention

Personal information is retained only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

7. Children\'s Privacy

ONE NXT services are not intended for children under 13 years of age. If personal information from a minor is identified, it will be removed.

8. Third-Party Services

The platform may contain links to external websites or services. ONE NXT is not responsible for the privacy practices of third-party services.

9. Compliance with Indian Laws

ONE NXT operates in accordance with:

• Information Technology Act, 2000
• Digital Personal Data Protection Act, 2023
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

10. Grievance Officer

In accordance with applicable laws, ONE NXT has appointed a Grievance Officer to address complaints.

Email: grievance@onenxt.in

Complaints will be acknowledged within 48 hours and resolved within 15 days, where possible.

11. Grievance Redressal Process

Step 1 – Complaint Submission
Users submit complaints to grievance@onenxt.in

Step 2 – Acknowledgement
Complaint acknowledged within 48 hours

Step 3 – Investigation
Internal review by compliance team

Step 4 – Resolution
Final response provided within 15 days